Frequently Asked Questions
Everything you need to know about your Emi Jay order and our high-quality hair accessories.
When will my order ship?
Standard orders are typically processed and shipped within 2-4 business days. During peak holiday seasons or high-volume sales, please allow up to 7 business days for processing.
What is your return policy?
We offer a 14-day return window for unused items in their original packaging. Please note that for hygienic reasons, certain hair accessories and beauty products may be final sale.
Are your hair clips durable?
Yes, our signature Big Effing Clips are made from high-quality biodegradable acetate, designed for both durability and comfort without sacrificing style.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping rates and delivery times vary by country and are calculated at checkout.
How should I care for my Emi Jay accessories?
To keep your accessories looking their best, avoid direct contact with harsh chemicals, hairspray, and excessive water. Wipe gently with a soft, dry cloth to maintain their shine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.